Independent Foreclosure Review


The Independent Foreclosure Review will determine whether individual borrowers suffered financial injury and should receive compensation or other remedy
because of errors or other problems during their home foreclosure process.

If you were in foreclosure in 2009 or 2010 Take Action Now!

  • Meet with a counselor
  • Find out if you qualify
  • Get your questions answered
  • Get help with completing your Request for Review Form

DON’T MISS OUT!!

Join Us on one of the following dates:

June 9 – 10:00 am to 5:00 pm | 8575 New Salem St., San Diego, CA 92126
June 13 – 10:00 am 2:00 pm | 855 M Street, Suite 970, Fresno, CA 93721
June 14 -5:30 pm to 8:00 pm | 404 Euclid Avenue, San Diego, CA 92114
June 23 – 9:00 am 3:00 pm | 131 Westmore Avenue, Daly City, CA 94015
June 23 – 7:00 pm to 10:00 pm | 400 West Broadway, San Diego, CA 92101
June 30 – 8:30 am to 3:00 pm | 1101 East University Avenue, Fresno, CA 93741
June 30 – 10:00 am 1:00 pm | 1535 Landess Avenue, Milpitas, CA 95035

 

Speak to a Housing Counselor

Northern California (650) 952-0522

Southern California (858) 537-1500

You must have been a customer of one of the mortgage servicers listed below:

  • America’s Servicing Co.
  • Aurora Loan Services
  • BAC Home Loans Servicing
  • Bank of America
  • Beneficial
  • Chase
  • Citibank
  • CitiFinancial
  • CitiMortgage
  • Countrywide
  • EverBank/EverHome
  • Mortgage Company
  • Financial Freedom
  • GMAC Mortgage
  • EMC
  • HFC
  • HSBC
  • IndyMac Mortgage Services
  • MetLife Bank
  • National City Mortgage
  • PNC Mortgage
  • Sovereign Bank
  • SunTrust Mortgage
  • U.S. Bank
  • Wachovia Mortgage
  • Washington Mutual (WaMu)
  • Wells Fargo Bank, N.A.
  • Wilshire Credit Corporation

Eligible customers were mailed a letter explaining the Independent Foreclosure Review process and a Request for Review Form. If you believe that you are eligible to participate in the program, you may call the number below to ask for a Request for Review Form. All Request for Review Forms must be postmarked no later than April 30, 2012.  ***UPDATE Deadline extended to July 31, 2012***

For more information about the FREE foreclosure review, visit IndependentForeclosureReview.com or call 1-888-952-9105 Monday through Friday, 8 a.m.–10 p.m. ET or Saturday, 8 a.m.– 5 p.m. ET. Si usted habla español, tenemos representantes que pueden asistirle en su idioma para darle información sobre la Revisión Independiente de Ejecución Hipotecaria. The Independent Foreclosure Review is monitored by federal bank regulators, the Office of the Comptroller of the Currency and the Board of Governors of the Federal Reserve System, to ensure a fair and impartial process. Watch out for scams—there is only one Independent Foreclosure Review. Beware of anyone who asks you to pay a fee for any foreclosure review service, such as completing the Request for Review Form.

Independent Foreclosure Review

[accordions title=”Frequently Asked Questions” active=none event=”mouseover” disabled=false autoheight=false]

[accordion title=”What is the Independent Foreclosure Review?”]
As part of a consent order with federal bank regulators, the Office of the Comptroller of the Currency (OCC), the Office of Thrift Supervision (OTS)
(independent bureaus of the U.S. Department of the Treasury), and the Board of Governors of the Federal Reserve System, fourteen mortgage servicers and their affiliates have identified customers who were part of a foreclosure action on their primary residence during the period of January 1, 2009 to December 31, 2010. The Independent Foreclosure Review is providing homeowners the opportunity to request an independent review of their foreclosure process. If the review finds that financial injury occurred because of the servicer’s errors, misrepresentations or other deficiencies in the foreclosure process, the customer may receive compensation or other remedy.
[/accordion]
[accordion title=”What is a foreclosure action? What foreclosure actions are part of the Independent Foreclosure Review?”]
Foreclosure actions include any of the following occurrences on a primary residence between the dates of January 1, 2009 and December 31, 2010:

• The property was sold due to a foreclosure judgment.

• The mortgage loan was referred into the foreclosure process but was removed from the process because payments were brought up-to-date or the borrower entered a payment plan or modification program.

• The mortgage loan was referred into the foreclosure process, but the home was sold or the borrower participated in a short sale or chose a deed-in-lieu or other program to avoid foreclosure.

• The mortgage loan was referred into the foreclosure process and remains delinquent but the foreclosure sale has not yet taken place.
[/accordion]
[accordion title=”How do I know if I am eligible for the Independent Foreclosure Review?”]
Your loan must first meet the following initial eligibility criteria:

• Your mortgage loan was serviced by one of the participating mortgage servicers.
• Your mortgage loan was active in the foreclosure process between January 1, 2009 and December 31, 2010.
• The property was your primary residence.

If your mortgage loan does not meet the initial eligibility criteria outlined above, you can still have your mortgage concerns considered by calling or writing your servicer directly.
[/accordion]
[accordion title=”What are some examples of financial injury due to errors, misrepresentations or other deficiencies in the foreclosure process?”]
Listed below are examples of situations that may have led to financial injury. This list does not include all situations.

• The mortgage balance amount at the time of the foreclosure action was more than you actually owed.
• You were doing everything the modification agreement required, but the foreclosure sale still happened.
• The foreclosure action occurred while you were protected by bankruptcy.
• You requested assistance/modification, submitted complete documents on time, and were waiting for a decision when the foreclosure sale occurred.
• Fees charged or mortgage payments were inaccurately calculated, processed, or applied.
• The foreclosure action occurred on a mortgage that was obtained before active duty military service began and while on active duty, or within 9 months
after the active duty ended and the service member did not waive his/her rights under the Servicemembers Civil Relief Act.
[/accordion]
[accordion title=”How does my mortgage loan get reviewed as part of the Independent Foreclosure Review?”]
Homeowners meeting the initial eligibility criteria were mailed notification letters with an enclosed Request for Review Form.

If you believe that you may have been financially injured, you must submit a Request for Review Form postmarked no later than April 30, 2012. ***UPDATE Deadline extended to July 31, 2012*** Forms postmarked after this date will not be eligible for the Independent Foreclosure Review.

If you have more than one mortgage account that meets the initial eligibility criteria for an independent review, you were mailed a separate letter for each.

You will need to submit a separate Request for Review Form for each account. It is important that you complete the form to the best of your ability. All
information you provide may be useful.
[/accordion]
[accordion title=”How can I submit the Request for Review Form?”]
Homeowners meeting the initial eligibility criteria were mailed notification letters with an enclosed Request for Review Form. If you received the notification letter, you can send in your Request for Review Form in the prepaid envelope provided, postmarked no later than April 30, 2012.

If your loan is part of the initial eligible population and you need a new form by mail, have questions, or need help completing the form you have received in the mail, call 1-888-952-9105, Monday through Friday, 8 a.m.–10 p.m. ET or Saturday, 8 a.m.–5 p.m. ET.
[/accordion]
[accordion title=”Who can submit or sign the Request for Review Form?”]
Either the borrower or a co-borrower of the mortgage loan can submit and sign the form. The borrower signing the Request for Review Form should be
authorized by all borrowers to proceed with the request for review. In the event of a finding of financial injury, any possible
compensation or remedy will take into consideration all borrowers listed on the loan, either directly or to their trusts or estates.
[/accordion]
[accordion title=”Do I need an attorney to request or submit the Request for Review Form?”]
No. However, if your mortgage loan meets the initial eligibility criteria and you are currently represented by an attorney with respect to a foreclosure or bankruptcy case regarding your mortgage; please refer to your attorney.

The Independent Foreclosure Review is free. Beware of anyone who asks you to pay a fee in exchange for a service to complete the Request for Review Form.
[/accordion]
[accordion title=”If I have already submitted a complaint to my servicer, do I need to submit a separate Request for Review Form to participate in this process?”]
If your mortgage loan meets the initial eligibility criteria, you should submit a Request for Review Form to ensure your foreclosure action is included in the Independent Foreclosure Review process.
[/accordion]
[accordion title=”What happens during the review process?”]
You will be sent an acknowledgement letter within one week after your Request for Review Form is received by the independent review administrator. Your
request will be reviewed for inclusion in the Independent Foreclosure Review. If your request meets the eligibility requirements, it will be reviewed by an independent consultant.

Your servicer will provide relevant documents along with any findings and recommendations related to your request for review to the independent consultant for review. Your servicer may be asked to clarify or confirm facts and disclose reasons for events that occurred related
to the foreclosure process. You could be asked to provide additional information or documentation. Because the review process will be a thorough and
complete examination of many details and documents, the review could take several months.

The Independent Foreclosure Review will determine whether financial injury has occurred as a result of errors, misrepresentations or other deficiencies
in the foreclosure process. You will receive a letter with the findings of the review and information about possible compensation or other remedy.
[/accordion]
[accordion title=”If I request an Independent Foreclosure Review, is there a cost or will there be a negative impact to my credit?”]
The Independent Foreclosure Review is a free program. Beware of anyone who asks you to pay a fee in exchange for a service to complete the Request for Review Form.

The review will not have an impact on your credit report or any other options you may pursue related to your foreclosure.
[/accordion]
[accordion title=”Where can I call if I need help completing the form or have any questions about the review process?”]

Call 1-888-952-9105, Monday through Friday, 8 a.m.–10 p.m. ET or Saturday, 8 a.m.–5 p.m. ET. If you have already submitted a Request for Review Form,
please have your Reference Number available to expedite your call.
[/accordion]
[accordion title=”How are military servicemembers affected by the Independent Foreclosure Review?”]

In the review, servicers are required to include all loans covered by the Servicemembers Civil Relief Act that meet the qualifying criteria. However,
servicemembers or co-borrowers may also request a review through this process. Financial injury may have occurred if the foreclosure action occurred
on a mortgage that was obtained before active duty military service began and while on active duty, or within 9 months after the active duty ended.
[/accordion]
[accordion title=”I’m still working with my servicer to prevent a foreclosure sale. Will I still be able to work with them?”]
Yes, continue to work with your servicer. Participating in the review will not impact any effort to prevent a foreclosure sale. The review is not intended to replace current active efforts with your servicer.
[/accordion]
[accordion title=”How long will the review process take and when can I expect a response?”]
You will be sent an acknowledgement letter within one week after your Request for Review Form is received by the independent review administrator.
Because the review process will examine many details and documents, the review could take several months. The Independent Foreclosure Review
will determine if financial injury occurred because of the servicer’s errors, misrepresentations or other deficiencies in the foreclosure process. You will receive a letter with the findings of the review and information about possible compensation or other remedy. Not every finding will
result in compensation or other remedy.

If you have additional questions, please call 1-888-952-9105 Monday through Friday 8 a.m.–10 p.m. ET or Saturday 8 a.m.–5 p.m. ET.
[/accordion]
[/accordions]

 

LOCATIONS (link below):

 

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published.